新冠病毒-19是如何影响MSPs的>在流感大流行之前，MSP报告称，他们预计未来三年的超龄增长率将达到17%。尽管新冠病毒-19改变了他们的预测，但他们仍然预计在危机期间增长——尽管比最初预期的要慢。当达托问MSP他们预计流感大流行将如何影响他们2020年的收入时，近40%的人说这将使他们的增长预期降低10%到20%之间SPs (23%) reported that they expected to remain on track or reduce their growth projections by less than 10%. Surprisingly, 11% of MSPs reported that they actually expected to see a bump in revenue beyond their original projections.
Like other companies, many MSPs quickly transitioned to remote work during the pandemic. According to a recent CompTIA survey, 67% of respondents said they are likely to seek third-party help to improve their remote work capabilities in the wake of the global health crisis. Since MSPs originally reported that work/life balance and hiring were among the top worries keeping them up at night, this finding from CompTIA may reflect their recognition that improving remote work capabilities will help them improve employee satisfaction and well-being. Flexible work arrangements could help MSPs retain talented staff, too.
- Cloud migration is on the rise
Cloud migration remains one of the top MSP trends as the pace of digital transformation accelerates. MSPs expect to move critical client workloads to the cloud now or in the near term. Thirty-eight percent of respondents said that they expect to see a moderate decrease in on-premises servers, and 19% expect to see a significant decrease within the next three years. On-premises hardware won’t exactly become obsolete, however – 43% of MSPs say that they anticipate on-premises workloads to stay the same or even increase during that time frame.
Cloud migration has also played a key role in the managed services that MSPs offer. Cloud productivity services topped the list of current managed service offerings (75%), while networking and help desk services took second place (73%) and business continuity and disaster recovery (BCDR) solutions came in third. As for the services MSPs plan to offer in the coming year, cloud-based infrastructure design and management holds the number one spot while security management software/tools (25%) and intrusion monitoring (22%) came in second and third, respectively. Given that client cybersecurity is a chief concern for MSPs, it’s not surprising to see MSPs prioritizing security among the services they plan to roll out.
- Two-factor authentication is a key client cybersecurity tool
MSPs rely on three tools to keep their clients safe: antivirus (61%), two-factor authentication (60%), and firewalls (58%). Although these are all key solutions in the MSP client security toolbox, two-factor authentication comes in especially handy in preventing an attacker from gaining access to a client’s systems using stolen employee credentials. As such, two-factor authentication (and, ideally, multi-factor authentication) is an important credential security best practice for any MSP.
If a malicious actor attempts to gain access using stolen employee credentials, two-factor authentication will promptly notify those employees that someone has tried to access their account. With a swift heads up to the IT team, they can keep the attackers from getting a foot in the door. Adaptive multi-factor authentication adds even stronger security to the login process, leveraging biometric information and contextual factors to ensure that the right users are accessing the right data at the right time.
With effective client cybersecurity, MSPs can ensure future growth
MSPs are growing even during the pandemic, and they are exploring cloud solutions that will enable future expansion. Concerns like client cybersecurity still cause MSPs to worry, however, which is why they are prioritizing security among the services they’ll be offering within the next year. Multi-factor authentication tools are among the most effective solutions MSPs can deploy to keep clients safe. With the right security measures in place, MSPs can fully capitalize on the growth opportunities that await them.
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